Last update February 03, 2023

Thank you for your purchase, We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our returns policy.

RETURNS

All returns must be postmarked with 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

To return an item, please email customer service at cookieboxcustomercare@outlook.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following once a member of the Cookie Box Kids Team has agreed for a return of item address:

Cookie Box Kids

Attn; Returns

RMA#

85 Great Portland Street

England, W1W 7LT

United Kingdom

Please note, You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:

Must be unused and in original packaging

Product must be damaged and unused to warrant a return or refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at :

cookieboxcustomercare@outlook.com